Vision, Mission & Values


Vision

We aspire to be Customer Centric partner for Tata Steel Group delivering business process as a service through technology driven value creation.


Mission

Keeping the trust and values of Tata at its core, Tata Steel Business Delivery Centre Limited aims to achieve excellence in is business delivery services through standardising & simplifying processes, bringing operational synergies and adopting next gen technologies to enhance customer experience.


Values

Integrity

We will be fair, honest, transparent and ethical in our conduct; everything we do must stand the test of public scrutiny.

Excellence

We will be passionate about achieving the highest standards of quality, always promoting meritocracy.

Unity

We will invest in our people and partners, enable continuous learning, and build caring and collaborative relationships based on trust and mutual respect.

Responsibility

We will integrate environmental and social principles in our businesses, ensuring that what comes from the people goes back to the people many times over.

Pioneering

We will be bold and agile, courageously taking on challenges, using deep customer insight to develop innovative solutions.


Pillars of Excellence

At TSBDCL, we have adopted five pillars of excellence in our vision of delivering business process as a service

Do it fast
Do it right, first time, every time
Create value for customers
Be happy
Innovate and automate